The Space and Time Profile – A New Hybrid Workplace Model for Employers by

In the last few months, many employers have decided that it’s time to “take a stand” on remote work. In the red corner, we have organizations like Tesla demanding that employees return to the office or be fired. In the blue, organizations like Twitter (ah the irony) loudly proclaiming that employees can work from anywhere forever. Somewhere in the middle are organizations like JP Morgan Chase, who started somewhere close to Elon, only to backtrack when employees threatened to revolt.

Regardless of whether it is good for them or not (and there is legitimate debate about that), when you ask employees if they want the option to work out of the office, majority say “YES”. It turns out that if you give people a taste of freedom (in this case in terms of choosing how and where they work) they prefer that to control. Who would have thought it?

For two years we’ve been asking employers a simple question – “How do you feel about your employees working out of the office?” The question IS simple, but often the answer is anything but simple. As a sample, here are some of the more interesting answers we’ve received….

“It’s the best thing we’ve ever done”

“It’s the WORST thing we ever did”

“It’s creating stronger teams”

“It’s tearing teams apart”

“I think it’s terrible, but if I bring my employees back they will all quit”

“I think my employees are always slacking off, but I still have to pay them”and perhaps most commonly

“I just don’t know what to do about it”

It varies by industry, At BillionMinds they are seeing fewer than 20% of employers fully embracing a hybrid work policy that includes out of office for anyone that wants it and who’s job allows it, forever. Many more are sitting on the sidelines, perhaps until the power dynamic shifts between employer and employee again and they can pull employees back in without penalty.

That might work temporarily, but it’s probably pretty foolish to make a medium term bet against history and human nature. If you don’t offer me the chance to work from anywhere, I’ll find an employer who does, and guess what, I won’t even have to move house to do it!

So, if you are an employer it’s probably time to go beyond gut instinct, and start thinking about how to implement a hybrid workplace policy that works for your organization today and will work going forward. But how do you get started?

We recommend it starts with what a Space and Time Profile – an audit of your current environment to determine which roles are tightly coupled to a traditional work structure across the dimensions space and time.

The Space Dimension

In your workplace, how many roles MUST be tied to location?

According to it can be 3 dimensions: 1. If you work in a factory, its likely that there is some equipment you interact with which would look awkward at best in your dining room. It just wont’ work. 2. even when a role can be done remotely, there may be good business reasons for it to need certain types of role in a physical workplace. It’s possible to have bookstores that are entirely online, but an independent bookstore with a cool location and nice couches is likely to do much better fending off competition from Amazon than an online clone. 3. This third role what´s causing it to be in office is culture. Like call centers. In most cases it is cheaper and more efficient to run virtual call centers, but many organizations still have physical ones, just because they always have!

The Time Dimension

In your workplace, how many roles MUST be done at a certain time?

If you are a software company offering technical support during certain hours, working outside those hours doesn’t really make any sense. If you are a Radio presenter on a live show, you probably need to be on time..Again there are also business reasons why working something approximating fixed hours makes sense. For example, if a large part of your work requires real time collaboration with others you need to be working at the same time as your collaborators.

There are potentially many roles where the only reason time constraints are observed is culture or policy. For example you may individual software developers that COULD work any time, but who are encouraged to abide by traditional office hours.

Creating an Organizational Profile

Once you have evaluated your organization across space and time, you are now in a position to create your “Space and Time Profile”, based on these two different dimensions in your organization.

Business Profile 1 – The Nomad

To illustrate this, consider two different types of organization (in this case categorized by percentage of employees in each category). The first category, we’ll call “The Nomad”. This organization has a large proportion of its employees who are not tied to the work environment at all, by either time OR place. The organization therefore has a high degree of flexibility in terms of its hybrid work policy.

Business Profile 2 – The Settler

The second category, which we will call “The Settler” has far more employees who for business reasons, or logistical reasons are tied through either time or place. This organization probably needs a different set of policies that will work for them, most likely centered around meeting the needs of those employees.

Cultural Impact

The organizational profile we described above helps you take the emotion out of WHAT is possible, but making changes requires a detailed assessment of the current culture and what kind of change will work best. For example that just because 80% of your workforce may want to work out of the office, losing the other 20% could be devastating to your business. Furthermore, there is increasing evidence that the desire to work in or out of the office is strongly influenced by how many of your colleagues are doing the same.

As you do this, you should consider what your business currently needs, what it will need in the future, the preferences of people who currently work for you, and the preferences of people who COULD be working for you in the future.

Skill and Trust – The Missing Link

If you give employees the practical skills they need to work from anywhere with excellence, and then trust them to do so – the vast majority respond in ways that benefit the business – with improved individual and team performance, reduced ethical violations and better business results.

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The Space and Time profile – A new hybrid workplace model for employers. (2022, August 3). BillionMinds.

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5 tips to set your business communications for smooth sailing in a challenging economy

A panel of experts weighed in on 5 tips to keep your business ship-shape through any economic environment by leaning on your business communications solution to deliver more for your business at lower cost.


Evaluate your costs, uncover redundancies, and determine where it makes sense to consolidate systems, resources, and operations. Look at ways to save money while also improving business performance. Start with a few simple questions:

Does your business use an on-premises phone system that’s loaded with rigid extra costs you may not be aware of like maintenance fees? ala carte services? hardware replacement expenses? service charges for changes and upgrades? and more?

Are you paying multiple vendors for basic communications and collaboration tools like business phones? video conferencing? team chat? contact center? and secure file storage, sharing and backup?

If you answered yes to any of these questions, you are likely paying more than you should for the business communications functionality that powers most businesses. You may be paying far more than you should.

The right business communications cloud offers all the essential business communications and collaboration functionality in one integrated platform – with a flat-rate for all your calls, chats, file and video conferences anywhere in North America and one predictable monthly charge that is generally far lower than legacy systems.

And, unlike on-premises systems that require a major investment of time and money to add advanced features like video conferencing and file sharing, these features come pre-integrated with a cloud communications platform.

Ask the questions that can free up hidden expenses from redundant and obsolete systems while adding new capabilities to benefit your employees and customers. You may be surprised at what you find.


Only pay for what you need, only when you need it. Look for solutions that allow you flexibility and efficiency to adjust to shifts in the economy, seasonal spikes and lows, or market expansion opportunities. If you have to purchase hardware scoped to a certain number of users or are bound to a contract or a set number of users, you should re-evaluate.

Instead of trying to guess or predict what your business will need on an on-going basis, a cloud communications platform gives you pay-as-you-go subscription pricing. You only pay for what you need and only when you need it!

Adding, moving, or changing users with a conventional phone system might take a technician or a call to the phone company. With a cloud communications platform you add users quickly and easily with just a click on a web-based administration console—even from a mobile device.

If you need to decrease the size of your employee base, make sure you aren’t forced to continue paying the same price with your communications system because it’s hard-wired to your office.

If you grow your team, make sure you can do so quickly and easily as your business needs dictate. You should be able to scale up and down and pay only for what you need.


Look for reliable, secure and versatile solutions that allow you to be present for your customers no matter what storms lie ahead. And, be sure to check the reliability and reputation of the service providers you are using.

Every business needs reliable communications tools with good audio and video quality, as well as security and versatility.

A cloud provider with a robust network and core infrastructure located in redundant data centers can provide carrier-class reliability and superior call quality.

Plus, having a mobile and desktop computer application, along with all of your data being backed up in the cloud, means your business continues even in the case of a fire, power outage, or natural disaster.

This reliability and security are priceless.


Free your business up from workforce constraints and rethink your employee location model. Geographic flexibility, speed and agility has shifted from competitive advantage to table stakes. By shifting the way you do business, you can also expand your workforce to lower cost geographical areas, thus allowing you greater flexibility to find and hire talent, while potentially saving money on salaries and benefits. Allowing for more flexibility with hybrid and remote options, you could save on travel expenses and overall real estate costs.

A cloud communications platform means employees can talk to customers, and to each other, anytime, from anywhere, and on virtually any device.

A good cloud-communications solution provides apps for mobile devices and desktops to support your workers anywhere they are located.

Mobility allows employees to access conference calls, videoconferences, chats, faxing, web meetings, and file sharing from their mobile device or laptop.

The cloud can also deliver advanced features like videoconferencing, web meetings, and file sharing to keep your employees seamlessly connected—and for less overall cost than on-premises solutions.


Keeping everyone connected is critical to keeping your business on course. Open new opportunities for collaboration and communication, keeping your employees connected seamlessly, simply and without interruption. Modern communications solutions offer so much more functionality and at lower overall cost.

The days of waiting for the phone company to install new lines or getting on-site business phone hardware set up and connected are in the past.

You can install a reliable, full-featured cloud communications platform almost instantly.

Getting employees connected is as simple as plugging phones into a standard ethernet wall outlet that is common in most buildings or downloading a mobile or desktop PC app.

Easily spin up branch offices or provision remote workers quickly. Rather than requesting a service call or waiting for the phone company to provision lines, you can simply send phones or headsets to new offices or remote workers. Your employees easily plug the phones into an ethernet wall outlet and they’re ready to go.


Moving to a cloud communications platform is one of the easiest and quickest ways businesses can cut costs while improving business performance.

Benefits of Cloud Based Communications

Most Standard On-Premises Communications

Intermedia Cloud Communications Platform
Consolidation and savings
of internal communications (phone, chat, file share, video conference, fax)


One flat monthly rate for all services X
No long-term contracts, go month-to-month with the flexibility to change at any time X
One predictable bill for all services X
More mobility and flexibility X
99.999% uptime SLA X
Geographic workforce flexibility with access to a broader pool of lower-cost remote resources X
Commercial real estate savings potential with technology reliance untethered from hard-wired offices X

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5 Tips to Making Employees more Committed and Productive according to BillionMinds

Here are five simple recommendations we make to organizations we work with that are serious about helping their employees be more effective.

Step 1 – Reexamine Readiness

In the workplace, we often think of readiness as a set of skills that are associated with a particular job. Managers get manager training, sales people get sales training and so on. These things are important of course, but ignore the fundamental people need to be effective. To try to resolve this, over the past few years, many organizations have turned to mindset training – designed to infuse characteristics such as Grit and Growth Mindset.

What is missing in many organizations is practical skills training to help people be more effective, and particularly to optimize their day – to move from surviving to thriving in the reality of an unstructured, ambiguous workplace.

We need to help our employees navigate that change, and provide the right education, support and accountability to do so. Personal effectiveness is something you can measure as you hire someone, but it’s also something you can build and maintain in your existing workforce.

Step 2: Consider the Whole Person

According to the opinion of BillionMinds work life balance is so 2010s. The very idea that you have a balance with work on one side and non-work on the other is kind of ludicrous when work and our non-work environments are basically merging together. Your employees ARE parents, partners, friends, and in some cases they have one or two other jobs in addition to yours. If we can give people the tools to do that, they will show up more present at work, do better work, and be more committed to their employer as a result.

Step 3: Emphasize Rest

Whether employees will rest adequately depends HUGELY on culture. On a day to day basis, if the CEO and executive team are seen to be working all hours, so will the vast majority of people in the company. This extends particularly to policies such as unlimited PTO, where in many cases people end up taking LESS time than they would with traditional policies.

More broadly, every time a manager sends an e-mail out of hours, or lauds an employee for working weekends, they are subtly reducing the normal amount of rest in the company. So if you really want to change the norm, consider policies that strongly encourage rest – including more radical solutions such as cash bonuses for taking vacation, and 4 day work weeks. After all, the workplace has changed dramatically since working hours norms were established, and most of us work outside those hours anyway….

Step 4: Recreate daily structure

In many workplaces, we shifted from 9-5 to flextime, and more recently, completely flexible hours, where traditional work hours and meetings with others create a loose agreed upon expected time window when people work. This of course gives people more flexibility, but it also puts the onus almost completely on the employee to figure out how to be effective. In the absence of any structure or processes, all employees have as guidance is the culture of the organization.

According to BillionMinds (2021) some options to help employees to have daily structure is to schedule brief morning standups and evening reviews to have a start to end day. Also they comment to bring back break rooms so that the leaders can meet with the employees so they can follow some behaviors.

The goal here should not be to impose a structure and force everyone to conform, but rather to make it easier for people to create their own structure and repeatable method that is sustainable.

Step 5: Help Employees Find Their Why

In an unstructured ambiguous world of work this last recommendation may be the most important. Perhaps the biggest single challenge with unstructured ambiguous work is understanding WHY we do what we do. Most companies shortcut this badly and just pass the responsibility down to managers.

Continue reading at BillionMinds


5 steps to a more effective workplace. (2021, July 21). BillionMinds.

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Get your message out effectively by using WebToq’s Unified Communications

Get your message out effectively by using WebToq’s Unified Communications

In today’s business environment, keeping up with technological developments is critical to business success. It is becoming less and less common to have established workplaces or to use just one device to keep up to date. No matter where you are or who you are collaborating with, you have the opportunity to display the best version of your company utilizing a connection between devices and with the cloud.

What are Unified Communications?

Unified communications, also known by its acronym UC, is an umbrella term for the unification and integration of multiple business communication components or tools. In order to enhance company communication, productivity and to extend the way that communication devices and data can be exchanged. This includes instant messaging, presence information, voice(IP and telephone)mobility features, audio, web & video conferencing, desktop sharing, data sharing among many other features.

Importance in Recent Years

It is necessary to be able to have access to everything that you have in the office, in particular when working remotely. Nowadays, most companies work with unified communications in order to have more control of their business. Without UC, there would be a lot of time management issues, productivity issues and loss of business due to inefficiency.

The combination of real-time unified communications can be divided into 3 main groups:

1. Voice and telephone: this component includes traditional telephony services, voice messages, call redirection, voice recording and call logging.

2. Collaboration and messaging: this component includes instant messaging, availability information, file sharing, audio and video conferencing.

3. Integration and applications: this component includes collaboration with other applications such as CRM and ERP’s.

Benefits of Unified Communications:

Expense Reduction: These may be business variable expenses incurred frequently such as travel expenses as well as technological expenses which may include the acquisition of new software or platforms which would benefit the business.

– Increased Productivity: A good UC platform can keep both your employees satisfied and reduce the response time within your organization both internally and externally. By giving workers the freedom to work in the way which they are most productive.

– Mobility and Convenient Collaboration: Another great benefit of Unified Communications is the ease of being able to continue working as a team no matter where you are in the world. With the use of various devices, depending on which in particular suits you. It can be a computer, tablet and cell phone.

Are You Interested in How WebToq Uses Unified Communications to Improve YOUR Business?

Since we have already talked about Unified Communications- its importance and its benefits, we want to continue telling you a little more about how WebToq incorporates UC into your business…

Digital interactions have skyrocketed in popularity and many businesses are changing to digital channels. Customer expectations are also evolving quickly, fueled by innovation and technology. Operations aimed at customer service and sales must support remote, virtual and online communications with customers and stakeholders, as well as improve the way they respond to, route, secure and track customer calls and interactions.

Where should you start?

The starting point is simple: a reliable and affordable cloud-based communication and collaboration platform, complete with phones, text/chat messaging, video conferencing, file sharing and more.

WebToq’s cloud-based unified communications product, VozTop, has everything you need, and things you didn’t know you needed, making it simpler, quicker and more convenient to run your business. In one integrated package, and for one low price.

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